List of City Services During Step One of Ontario's Reopening Roadmap

With the Province announcing that Ontario is moving to Step one of its Reopening Roadmap on June 11, certain City of Peterborough facilities will reopen for in-person services starting Monday, June 14 with safety measures in place based on public health guidelines to reduce the spread of COVID-19.

Downtown Peterborough has expanded patio space for businesses this summer including flowers planted by One City Peterborough. File Photo.

Other services continue to be provided remotely with provincial regulations restricting some in-person activities until later phases of the province’s re-opening framework.

The City encourages residents to continue connecting online through peterborough.ca or by phone at 705-742-7777 whenever possible to reduce the physical traffic through municipal facilities as a way to follow the public health guidance on physical distancing.

Services such as emergency services, public works, transit, social services and wastewater treatment have continued uninterrupted.

The Province has introduced a three-step Reopening Roadmap. In alignment with provincial direction, measures for Step one will be in place for City Facilities starting June 14 and are anticipated to last for at least three weeks or until further direction is received from the Province. Details on the Reopening Roadmap are on the Province of Ontario website: www.ontario.ca/page/reopening-ontario.

Municipal services may be adjusted to respond to requirements and public health guidance to help prevent the spread of COVID-19. Please visit www.peterborough.ca/covid19 and sign up for updates at www.peterborough.ca/subscribe, monitor www.peterborough.ca news updates, follow local media or contact the City at 705-742-7777 for information on the status of municipal services.

Arena Division

The Province has scheduled indoor sports and recreational fitness facilities to reopen during Step three of Ontario’s Roadmap to Reopening. In alignment with the provincial directive, arenas remain closed at this time.

Note: The Evinrude Centre/Healthy Planet Arena will continue to be used for vaccination clinics by appointment only. Please see peterboroughpublichealth.ca for information on how to book vaccinations for those who are eligible.

The PTBOLive Summer Concert Series will be happening at the Peterborough Memorial Centre parking lot as previously announced. Events will proceed in compliance with all operational requirements as outlined in Stage 1 of the Roadmap to Reopen. The concert series kicks off with it's opening weekend on June 25, all events are on-sale now, for a list of events and concert information please visit www.memorialcentre.ca. 

Art Gallery of Peterborough

The Province has scheduled museums and art galleries to reopen during Step three of Ontario’s Roadmap to Reopening. In alignment with the provincial directive, the Art Gallery of Peterborough's facility remains closed at this time. Programs and services continue online.

Building, Planning and other services under Infrastructure and Planning Services

Building Services will re-open for pick-up and drop-off service for Infrastructure and Planning Services from its location in the North Wing of City Hall on Monday, June 14. Residents are encouraged to access services online or by phone at 705-742-7777 ext. 1892 whenever possible. Visit www.peterborough.ca/building for information, forms and the application process.

Child care centres

Licensed centre-based and home child care continue to remain open. At this time most licensed child care centres in the City and County of Peterborough will be open and providing regular full-day services for children aged 0 – 3.8 years.

City Hall

City Hall will reopen for in-person service on Monday, June 14 with public health precautions in place. Residents are asked to please call ahead to schedule an appointment for most services at City Hall. Regular business hours are 8:30 a.m. to 4:30 p.m. and the phone number is 705-742-7777.

City Council

To respect the restrictions on indoor gatherings, City Council will continue to hold its electronic meetings as scheduled. Council meetings can be watched at www.peterborough.ca/watchcouncil. For a listing of scheduled Council meetings, please visit www.peterborough.ca/citycouncil.

City Parks, Pavilions and Special Events

Outdoor special event rentals at City parks and pavilions are scheduled to resume during Step 3 of Ontario’s Roadmap to Reopening. The City is not issuing rental permits for parks and pavilions at this time. Information and requests regarding park rentals for future dates can be reviewed by contacting Recreation Division at 705-742-7777 Ext. 1826.

Outdoor parks and pavilions remain open for causal use respecting physical distancing and outdoor gathering limits.

Community Services

Community Services, Arts, Culture and Heritage, Public Art and the Heritage Preservation Office will remain closed to in-person service, with staff available by calling 705-742-7777 ext. 1822 or by email at communityservices@peterborough.ca.

Curbside pickup parking

Curbside pickup parking spaces for free 15-minute parking are provided in the downtown area.

Downtown Youth Space

The Downtown Youth Space operating at PCVS remains closed until further notice.

Peterborough Museum and Archives

The Museum Gift Shop is open by appointment, Monday to Friday, 9:00 a.m. to 4:00 p.m. Appointments can be made online at www.peterboroughmuseumandarchives.ca or by phoning 705-743-5180.

The Museum will be open for children’s Summer Discovery Camps on July 12, 2021.

Registration for PA Day Camp on June 30 will open on June 14.

In accordance with Ontario’s Roadmap to Reopening, the Museum exhibition galleries will remain closed until the Province moves to Step three.

Peterborough Public Library

The Library will continue to offer curbside pickup services until the Province’s Reopening Roadmap allows libraries to reopen. Limited access to public washrooms is available during Library operating hours. Access to the facility is limited to five people at one time.

The DelaFosse branch remains closed at this time.

Further details are available online at www.ptbolibrary.ca.

Peterborough Sport and Wellness Centre

The Province has scheduled indoor sports and recreational fitness facilities to reopen during Step three of Ontario’s Roadmap to Reopening. In alignment with the provincial directive, the Peterborough Sport and Wellness remain closed at this time.

The Center will open for Summer Camps on July 5, 2021. Registration is ongoing.

Wellness Centre memberships will remain on hold. Memberships will automatically re-start when the Centre is permitted to re-open under provincial guidelines. Communication via local media, email, social media and website updates will be shared once this date is known.

For questions related to Recreation Division and Peterborough Sport and Wellness Centre, staff can be reached by calling 705-742-7777 ext. 2201 and leaving a voicemail for a returned call or by email at sportandwellnesscentre@peterborough.ca throughout the closure.

Peterborough Marina

The Marina will open for seasonal and transient including overnight boating activities beginning on Friday, June 11. Each boater is responsible for complying with provincial restrictions and the Marina COVID-19 Safety Guidelines. Boaters must ensure that members on the boat are only from the same household.

The Lighthouse Lounge and Grill will also open providing outdoor dining. For additional information on hours and services, please call 705-868-3102.

Provincial Offences Court Services

Starting Monday, June 14, the court administration service counter reopens for in-person service under modified hours of 9 a.m. to 11 a.m. and 2 p.m. to 4 p.m., Monday to Friday. Face coverings are mandatory, and only one person at a time is permitted at the service counter.

All inquiries and payments can also be made by phone 705-742-7777 ext. 2099 or online at www.peterborough.ca/POA. 

Public Operations Centre (Public Works)

The Public Operations Centre (Public Works) administration office at 791 Webber Ave. remains closed to the public. Public Works can be reached for non-urgent matters, by email pubworks@peterborough.ca, or using the online Report an Issue form at www.peterborough.ca. For urgent matters, please call 705-745-1386. This line is monitored 24 hours a day, seven days a week.

Social Services

Public access to the Social Services office at 178 Charlotte St. will continue to be limited to two people at a time with public health screening done at the front entrance. Clients are required to wear a face covering and stay in authorized areas only. Social Services client appointments will take place over the phone whenever possible. Current clients are encouraged to contact their case worker for further information and are encouraged to register for online services through MyBenefits. The local phone number is 705-748-8830 or 1-855-738-3755.

Clients who have bank accounts are encouraged to contact their case workers about signing up for direct deposit.

All applications for Ontario Works or Emergency Assistance will be done online at or over the phone, when possible, to minimize face-to-face interaction and allow for physical distancing. Applications for other services such as Child Care fee subsidy and Housing Access Peterborough will also be completed over the phone.

Emergency shelter services will continue to operate as normal, with COVID-19 safety measures in place. Individuals can call 705-926-0096 for emergency shelter services on evenings and weekends.

Sport field permitting

Sport leagues and teams training for up to 10 people including all participants involved in the training are scheduled to begin as part of Step 1. To schedule training or questions regarding permitting for training can be directed to Recreation Division at 705-742-7777 ext. 1829.

The Province has scheduled outdoor sport leagues to be allowed to resume during Step two of Ontario’s Roadmap to Reopening. The City is not issuing permits for league or team sport play on sport fields, ball diamonds, rectangular fields, and outdoor sport courts at this time.

Information and requests for sports permits for future dates can be reviewed by contacting the Recreation Division at 705-742-7777 ext. 1829.

Outdoor sport courts and fields remain open for non-organized play respecting the Ontario regulations to a maximum of 10 people outdoors.

Transit

Peterborough Transit continues to operate as currently scheduled. Face covering is mandatory and physical distancing is required. Visit www.peterborough.ca/transit for service details.

Customer service at the terminal will remain open with only one customer permitted into the facility at a time. A face covering must be worn at all times.

To allow for a single direction of traffic flow onboard the bus, customers are asked to enter through the front door and exit by the back door. Mobility customers will continue to access the front door ramp. When finding a place on the bus, customers are asked to keep an eye out for areas with extra space and respect fellow riders’ personal areas when moving about the bus. 

Waste Management

Garbage and recycling collection continues as normally scheduled. To protect waste management workers, please ensure that all personal items and personal protective equipment are properly bagged in the garbage.

The Peterborough City/County Landfill remains open, with COVID-19 safety precautions in place. Face coverings and physical distancing is required. Only electronic payment is accepted (no cash).

The Recycling Depot and Household Hazardous Waste Depot on Pido Road will remain open, with COVID-19 safety precautions in place. Face coverings and physical distancing is required. More information is online at www.peterborough.ca/waste. 

Making payments to the City

Residents are encouraged to make use of the numerous methods available when doing financial interactions with the City and avoid using cash.

Property taxes can be paid like any other bill through online or telephone banking using the 15-digit roll number as the account number. Cheques can be mailed to the Tax Office, City Hall, 500 George St. N., Peterborough, ON., K9H 3R9, or placed in the secure drop box located by the steps at the front doors of City Hall. The City offers preauthorized payment plans by completing an online form that’s available at www.peterborough.ca 

The City does not directly accept credit cards as a payment method for property taxes; however, people can use online bill payment services such as PaySimply, Plastiq or Paytm to pay property taxes online using a credit card. The listed payment services are not affiliates or partners of the City; they may apply service charges and there may be restrictions on the type of credit cards accepted.

For parking tickets, payments can be made online through www.peterborough.ca, over the phone at 705-742-7777 ext. 1865 or by cheque submitted through mail or using the drop box outside City Hall.

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