Update On City Services As We Enter Yellow Protect Zone

With the area entering a Yellow zone, the City of Peterborough has released the following update on city services…

“With the Province announcing that the Peterborough Public Health region will shift to the Yellow - Protect designated zone in the Province’s re-opening framework, certain City of Peterborough facilities will be re-opening for limited in-person services while continuing to encourage remotely accessing services by phone and online when possible.

Please see the following list, visit online at www.peterborough.ca, or call 705-742-7777 to check on details for a specific City facility or service as operating details may vary by facility and service.

The City encourages residents to connect online through www.peterborough.ca or use phone services whenever possible to reduce the physical traffic through municipal facilities as a way to follow the public health guidance on physical distancing.

Services such as emergency services, public works, transit, social services, and wastewater treatment, have continue uninterrupted.

Strict safety measures for City services and facilities remain in place based on public health guidelines.

New decisions may be made affecting municipal services and facilities as the situation continues to evolve. For an up-to-date list of affected municipal services and facilities, please visit www.peterborough.ca/covid19. Subscribe to receive updates directly to your email inbox at www.peterborough.ca/subscribe.

Arena Division

Arena Division will re-open all facilities on Tuesday, February 16 with previously scheduled bookings, following public health measures under the revised Provincial response framework.

Arena Division Customer Service remains closed to public access. Staff continue to work remotely to accommodate as many facility rentals as possible in a timely manner. Requests can be submitted using the online request form.   

The Evinrude Banquet Hall and Kinsmen Boardroom remain closed at this time.  

New ice rental requests beyond March 31 for City Arenas will not be accepted until further notice. Additional communication on spring/summer facility availability will be provided at a later date.

Further details on safety measures in place, safety protocols and City-run programs can be found on the Arenas page of the City website www.peterborough.ca/arenas. 

Staff are available by calling 705-742-7777 ext. 2577 or by email at arenadivisionbookings@peterborough.ca.

Art Gallery of Peterborough

The Art Gallery of Peterborough will re-open on Thursday, February 18 for by-appointment visits only. Visit www.agp.on.ca or call 705-743-9179 for details on how to book an appointment to visit the gallery and for operating hours.

Building Services

The reception area in Building Services will be available for Infrastructure and Planning Services customers with people still being encouraged to access services online or by phone 705-742-7777 ext. 1892 whenever possible. Visit www.peterborough.ca/building for information, forms, and the application process.

City Hall

City Hall will re-open for in-person services starting February 22, 2021 with public health measures in place.

Starting February 22, the City Clerk’s Office will resume limited in-person services by appointment only. Contact 705-742-7777 ext. 1820 for more information.

City staff are available by phone or email. For assistance with contacting an individual staff member or department, please call 705-742-7777 or email cityptbo@peterborough.ca.

City Council

City Council will meet virtually for its meeting on February 22, 2021. The date for the return to in-person Council meetings has not yet been determined.

Community Services

Community Services, Arts, Culture and Heritage, Public Art and the Heritage Preservation Office are available by calling 705-742-7777 ext. 1822 or by email at communityservices@peterborough.ca.

Peterborough Museum and Archives

The Peterborough Museum and Archives will re-open for by-appointment visits starting February 22, 2021. Book an appointment online at www.peterborough.ca/museum or by calling 705-743-5180.

Peterborough Public Library

The Library will continue with curbside pickup service until February 20, 2021, with access to the Main Branch of the Library limited to pickup services. On Feb. 23, access to the Main Branch will re-open for browsing with public health measures in place.

The DelaFosse branch remains closed at this time. Further details are available online at www.ptbolibrary.ca.

Peterborough Sport and Wellness Centre

Peterborough Sport and Wellness Centre will re-open for in-person services starting February 16, 2021 with the following hours of operation:

• Monday through Friday – 6 a.m. to noon and 3:30 p.m. to 10:30 p.m.

• Saturday and Sunday – 7 a.m. to 3 p.m.

Access to the fitness centre will be on a first-come, first-serve basis and fitness classes, swims and drop-in sport activities will continue through the online booking system to provide the ability to reserve spaces in advance. Members unable to access the online system are asked to contact customer services at 705-742-0050 ext. 2201during operating hours.

Fitness Classes and Drop-in Sport Activities will resume the week of February 22. 

Please visit www.peterborough.ca/PSWC for more information including information on membership payment schedules and hold requests.

Downtown Youth Space

Downtown Youth Space, taking place at 201 McDonnell St. (PACE@PCVS) will open on Thursday, February 18 and will operate Tuesday through Friday between the hours of 3 p.m. and 6 p.m.

Special Event Requests and Sport Field Permitting

Special Event Requests and Sport Field Permitting remain closed at this time.  Requests for permits and league play for future dates can be reviewed by visiting www.peteborough.ca or by contacting Recreation Division at 705-742-0050 ext. 2201.

Provincial Offences Act Court

The court administration service counter will open for in-person service on February 22, 2021, with modified service hours of 9 a.m. to 11 a.m. and 2 p.m. to 4 p.m. from Monday to Friday. Service inquiries and payments can be made by phone 705-742-7777 ext. 2099 or online at www.peterborough.ca/POA.

Public Operations Centre (Public Works)

The Public Operations Centre (Public Works) administration office at 791 Webber Ave. remains closed to the public. Public Works can be reached for urgent matters at 705-745-1386. This line is monitored 24 hours a day, seven days a week. For non-urgent matters, you may email pubworks@peterborough.ca, or use the online "Report an Issue" form at www.peterborough.ca.

Social Services

Social Services has maintained public access to the Social Services office at 178 Charlotte St. throughout the Stay at Home order with reduced hours, limiting access to 2 people at a time. Starting February 22, Social Services will resume public hours for its office to 9 a.m. to 4 p.m., Monday to Friday.

Clients are required to wear a face covering and stay in authorized areas only. Social Services client appointments will be done over the phone whenever possible. Current clients are encouraged to contact their case worker for further information and are encouraged to register for online services through MyBenefits online at https://www.mybenefits.mcss.gov.on.ca/auth/login. The local phone number is 705-748-8830 or 1-855-738-3755.

Clients who have bank accounts are encouraged to contact their case workers about signing up for direct deposit.

Applications for Ontario Works or Emergency Assistance will be done online at or over the phone, when possible, to minimize face-to-face interaction, following the public health guidance related to social distancing. Applications for other services such as Child Care fee subsidy and Housing Access Peterborough will also be completed over the phone, when possible.

Emergency shelter services continues to operate as normal, with COVID-19 safety measures in place.

Transit

Peterborough Transit will continue to operate as currently scheduled. Face covering and physical distancing is required. Visit www.peterborough.ca/transit for service details.

Customer service at the terminal will remain open with only two customers permitted into the facility at a time. A face covering must be worn at all times.

Waste Management

Garbage and recycling collection will continue as normally scheduled. To protect our workers, please ensure that all personal items and personal protective equipment are properly bagged in the garbage.

The Peterborough City/County Landfill will remain open, with COVID-19 safety precautions in place. Face coverings and physical distancing is required.

The Recycling Depot and Household Hazardous Waste Depot on Pido Road will remain open, with COVID-19 safety precautions in place. More information is online at www.peterborough.ca/waste.

Making Payments to the City

People are encouraged to make use of the numerous methods available when doing financial interactions with the City and avoid using cash.

Property taxes can be paid like any other bill through online or telephone banking using the 15-digit roll number as the account number. Cheques can be mailed to the Tax Office, City Hall, 500 George St. N., Peterborough, ON., K9H 3R9, or placed in the secure drop box located by the steps at the front doors of City Hall. The City offers preauthorized payment plans by completing an online form that’s available at www.peterborough.ca.

The City does not directly accept credit cards as a payment method for property taxes; however, people can use online bill payment services such as PaySimply, Plastiq or Paytm to pay property taxes online using a credit card. The listed payment services are not affiliates or partners of the City; they may apply service charges and there may be restrictions on the type of credit cards accepted.

For parking tickets, payments can be made online through www.peterborough.ca, over the phone at 705-742-7777 ext. 1865 or by cheque submitted through mail or using the drop box outside City Hall.

Please visit www.peterborough.ca/Covid19 for information and to subscribe to updates.”

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