Voice of Business: Passenger Rail Service One Step Closer

Passenger rail service to Peterborough and beyond has cleared another stage toward construction.

Transport Canada announced on July 20 that the Request for Qualifications it issued back in April had concluded and three proponents were selected as eligible to bid on the upcoming Request for Proposals.

The project will link Toronto, Peterborough, Ottawa, Montréal, Trois-Rivières, and Québec City with regular passenger rail service on dedicated passenger lines. It will require hundreds of kilometres of new track, refurbishment of old rail beds, new or improved crossings at every road it crosses, agreements with property owners, new stations, and a lot of planning. Creating a proposal for a project of this scale will require significant resources, which is why each of the three proponents are conglomerates made up of large construction and transportation industry companies.

The following groups have been invited to move to the Request for Proposals (RFP) stage:

  • Cadence (CDPQ Infra, SNC-Lavalin, Systra Canada, Keolis Canada)

  • Intercity Rail Developers (Intercity Development Partners, EllisDon Capital, Kilmer Transportation, First Rail Holdings, Jacobs, Hatch, CIMA+, First Group, RATP Dev Canada, Renfe Operadora)

  • QConnexiON Rail Partners (Fengate, John Laing, Bechtel, WSP Canada, Deutsche Bahn)

Next up will be one of the most exciting phases in the project: Request for Proposals. Expected to launch this September, proponents will be expected to draw up their plan to meet the goals of VIA HFR and Transport Canada with a technically and commercially feasible solution that includes both a business and management plan. The proposals should answer a lot of the big questions about this project, including cost, where the lines will run, whether there will be high-speed sections, construction timelines, whether any additional towns/cities will get a stop, where the line will connect to Toronto, and whether the lines will twin alongside freight and include much-needed freight line refurbishment.

Additionally, the project will be required to meet reconciliation goals, as per Transport Canada:

“Advancing reconciliation with Indigenous Peoples is a priority for the Government of Canada, and this is why early engagement with Indigenous communities is already underway. As part of the RFQ process, respondents were required to demonstrate their capacity to work with the government to create mutually beneficial, socio-economic development opportunities for Indigenous Peoples. Indigenous reconciliation is critical to the success of the HFR project and will be integrated in all phases of the project.”

The government expects to evaluate the proposal submissions in the summer of 2024. Following that, a case will be made to our federal government to fund it. Considering the years and hundreds of millions of dollars that will have already been spent at that point, it should be a choice between different business models and levels of service. Ideally, the business plan will show a high return on investment. After all, VIA’s big push for this project and its first dedicated passenger tracks is that they will be able to provide a higher level of service, which should equate to a much higher return on investment and push the crown corporation toward profitability.

As well, this project promises to move us forward in fighting climate change. The proposals should lay out a case for the amount of emissions they will help us cut while improving intercity connectivity. The rail network should be electric (or at least almost all electric), providing people with sustainable and environmentally-friendly transportation.

We still have a long way to go before passenger trains will stop in Peterborough, but we have come a long way in the last few years. If you want to read up a bit more on the history of how we got here, check out our Voice of Business column from March 1.

Content provided by the Peterborough and the Kawarthas Chamber of Commerce.

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Voice of Business: Labour Market Shows Signs of Improvement

Canada’s labour crunch is showing signs that it’s beginning to ease up.

Labour data from the Canadian Chamber of Commerce Labour Force Survey June 2023 shows a slight increase in unemployment, gains in job growth in Ontario, and the slowing of wage growth.

Marwa Abdou, Senior Research Director at the Canadian Chamber of Commerce, states:

“Canada’s labour market is turning a corner with June’s data. Coming in at the highest level in over a year, Canada’s unemployment rate edged up to 5.4%. We’re also seeing average hourly wages coming off the boil, with their slowest growth in over a year.

However, the headline jobs number was strong, exceeding market expectations with a gain of 60K jobs (vs. 20K consensus), driven by full-time employment.

Overall, the market is showing signs of strength and resilience, although wage growth is moderating while still remaining high.”

Last summer, unemployment hung at a near-record low of 4.9 per cent. The jump to 5.4 per cent represents a 0.2 per cent increase from May and the highest level in over a year.

Meanwhile, the number of people working is increasing with a gain of 60,000 jobs. This job growth comes with an increase in full-time employment. The Labour Force Survey notes that much of the job gains are among men with employment of women largely staying the same through June.

The biggest changes in jobs by sector are:

  • Wholesale and retail trade (+33K)

  • Manufacturing (+27K)

  • Health care and social assistance (+21K)

  • Transportation and warehousing (+10K)

  • Construction (-14K)

  • Education (-14K)

  • Agriculture (-6K)

While the jobs gains are welcome news, especially in the wholesale and retail trade sector, the decline in construction, education, and agriculture will be a struggle in those sectors.

Only Ontario (+56K), Nova Scotia (+3.6K), and Newfoundland and Labrador (+2.3K) saw increased employment. Prince Edward Island saw a decline of 2,400 jobs while the remaining provinces stayed relatively the same.

According to our local Workforce Development Board Eye on the Labour Market – June 2023 report, the top positions being posted by local employers in June were:

  1. University professors and lecturers

  2. Retail salespersons

  3. Other customer & information services representatives

  4. Home support workers, housekeepers & related occupations

  5. Food counter attendants, kitchen helpers and related support occupations

  6. Retail and wholesale trade managers

  7. Social and community service workers

  8. Cooks

  9. Administrative assistants

  10. Construction Trades helpers and labourers

Unfortunately, labour growth is one of the factors cited by the Bank of Canada in its recent decision to further hike its Overnight Lending Rate by 0.25 basis points to five per cent. Sitting at 3.4 per cent in May, Inflation is down from its peak, but not as low as the bank would like.

While last month’s labour data is largely positive for most businesses, the current economy and labour market are impacting different sectors and business models disproportionately. Rising interest rates and inflation are putting added pressure on businesses, but hopefully increased access to labour will help ease that burden.

Content provided by the Peterborough and the Kawarthas Chamber of Commerce.

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Innovation Cluster Introduces Barry Payne as Expert in Residence to Propel Indigenous Entrepreneurship

The Innovation Cluster welcomes entrepreneur and champion of Indigenous business development Barry Payne as its latest Expert in Residence.

file photo.

Payne’s appointment is a testament to the Innovation Cluster's commitment to fostering an inclusive innovation ecosystem, particularly extending the reach of its entrepreneurship program to Indigenous communities.

He comes with a wealth of entrepreneurial experience with both Indigenous and non-Indigenous owned businesses. A proud member of Hiawatha First Nation, he started his journey with Adirondack Technologies Furniture Inc., transforming it from a basement startup to a nationally recognized organization. He is also currently the Indigenous procurement ambassador at Procurement Assistance Canada, where he has the opportunity to work with both Indigenous and non-Indigenous owned companies to help them consider the federal government as a client.

"I am excited to take on this new role at the Innovation Cluster, which has demonstrated a sincere commitment to inclusion and Indigenous business growth,” said Payne. “As a member of Hiawatha First Nation and an entrepreneur, I understand the potential within our communities. I look forward to extending the reach of the entrepreneurship program and supporting the growth of Indigenous owned businesses."

As the Innovation Cluster’s new ExIR, Barry will provide mentoring to clients, helping them navigate government funding, optimize networking, and offering invaluable business advice. His involvement aims to bridge the gap between Indigenous communities and the entrepreneurship landscape, tapping into the Indigenous peoples' growing business creation rate, which is currently nine times that of the average Canadian.

In this new partnership, Payne’s commitment to working with Aboriginal companies and his expertise will significantly benefit all clients at the Innovation Cluster. His learned lessons will be a critical guide to both Indigenous and non-Indigenous entrepreneurs.

"We are honoured to have Barry Payne join us as an Expert in Residence. His unique perspective and experience will undoubtedly provide invaluable guidance for our clients and further our mission to drive innovation-focused, entrepreneur-led economic growth in the region, which must include Indigenous communities,” said interim CEO Nicole Stephenson. “At the Innovation Cluster, we understand the importance of Indigenous owned businesses in Canada's economy, and we're excited about our part in shaping the future."

Stephenson further emphasized the organization's dedication to fostering a diverse, purpose-driven workplace. "We're proud to not only talk about diversity but to make it part of our operational fabric. Partnerships like the one with Barry are critical to an inclusive and diverse community of entrepreneurs. It's an exciting time at the Innovation Cluster, and we can't wait to see the growth and development that will stem from this partnership."

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Voice of Business: Home Stretched: Tackling Ontario's Housing Affordability Crisis Through Innovative Solutions and Partnerships

The cost of housing is impacting communities of all sizes across Ontario. It’s limiting the buying power of households, impacting businesses’ ability to attract and retain talent, and exacerbating homelessness rates throughout the province.

The Ontario Chamber of Commerce (OCC) recently released Home Stretched: Tackling Ontario's Housing Affordability Crisis Through Innovative Solutions and Partnerships, outlining opportunities for the private, public, and non-profit sectors to explore innovative partnerships and approaches to address housing affordability and supply, and recommendations to build on successful models. The OCC report is in partnership with Desjardins, Cadillac Fairview, and the Federation of Rental-housing Providers of Ontario. It builds on research from a series of regional housing affordability roundtables with a diverse range of housing sector stakeholders.

The Government of Ontario has committed to building 1.5 million new homes by 2031 to help mitigate this crisis. This goal will require strategic action and significant collaboration across sectors and all levels of government. It will require the public, private and non-profit sectors to work together.

The housing crisis in Ontario has reached a critical point, with significant challenges related to both affordability and supply. Peterborough has not been immune to these pressures, as rising housing costs are impacting many of our businesses' ability to attract and retain labour. At the same time, higher housing costs leave less income available to spend on other goods and services, which directly affects our community’s long-term economic growth.

The executive summary from the report sums up a lot about the current situation:

While distinct, housing supply and affordability challenges are mutually reinforcing: as mid-high income earners are priced out of the real estate market, they are increasingly occupying market rental housing for longer, contributing to low vacancy rates and rising rental rates. This puts additional downward pressure on the limited supply of more affordable, non-market housing options, where waitlists can reach up to 12 years across the province, further compounding the homelessness crisis. At the same time, social and economic pressures, such as inflation and supply chain challenges, are contributing to rising costs for housing development (which has not kept pace with demand), while hindering mobility along the housing continuum.

The OCC report highlights some key statistics:

  • 211,419 households on social housing waitlists

  • Provincial rental vacancy rate of 1.8 per cent (3 per cent is considered healthy)

  • The average house price is now 11.5 times annual household income

  • Rent has increased by 17.1 per cent over the last year, now sitting at an average of $2,401

  • 22,000+ construction job vacancies

  • 68 per cent of organizations in Ontario continue to report labour shortages in their respective industries

  • 1.85 million additional units would be needed in Ontario beyond what is already being built or in the pipeline to restore housing affordability

The OCC policy brief provides all levels of government and industry with recommendations under the following themes: Labour and Demographics, the Housing Continuum, and Infrastructure and Land Use Planning.

The report has 34 recommendations, including:

  • Continue to establish and deliver on inclusive workforce development and immigration strategies to increase the labour pool needed to build more housing.

  • Incentivize the development and preservation of affordable housing options along the continuum, including purpose-built rentals, missing middle, student, non-profit, cooperative, and supportive housing.

  • Support the development and expansion of innovative technologies, data tools, retrofitting, building conversions, as well as mixed-use and climate-resilient green housing.

Housing is at the root of a lot of issues we’re facing in Ontario. It’s contributing to the rising cost of living, limiting labour mobility, and leaving people without homes altogether. For the sake of our communities, we need to encourage our governments to work with the private and non-profit sectors to enact a wide range of policies to address our current housing crunch. The Home Stretched report is a good place to start.

Content provided by the Peterborough and the Kawarthas Chamber of Commerce.

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Voice of Business: The Availability, Accessibility and Accuracy of AI Is Changing the Business Landscape

Technology is continually changing business.

Over the last year, artificial intelligence (AI) has grown in its ability and accessibility to the average person and business. It has caused us to re-think what can be automated, how we shape our customer experience, and how we manage our teams.

Many of us have typically viewed automation from a more physical sense. We have machines that weld, paint, and drive heavy equipment by themselves. Now, it seems technology is coming for the creative tasks. At a recent event with local manufacturers and supply chain businesses, automation was a popular topic with a lot of it focused on artificial intelligence taking on administrative and creative work. AI is streamlining training, reporting, and administration. One manufacturing representative noted that there will always be jobs for people that work with their hands — it’s the office side of the business where jobs are being replaced by machines.

Chatbots are quickly becoming a regular point of engagement for customers as businesses are looking to save money and improve efficiency. In a time when many businesses are operating with fewer staff than they would like due to challenges attracting talent — efficiency is everything.

Hootsuite put together an article for Digital Main Street called 10 Ways an AI Customer Service Chatbot Can Help Your Business. Their suggestions for including AI Chatbots in a business include:

  1. Provide customer support in multiple languages

  2. Answer repeat FAQs and save your team time

  3. Gather customer demographic information

  4. Personalized shopping support

  5. Convert deals and upsell

  6. Anticipate trends

  7. Book in-store appointments

  8. Improve customer wait times

  9. Improve customer retention

  10. Provide a consistent user experience

The Hootsuite report includes the benefits of using AI for customer support, describing it as: “You can think of AI as one of your star customer support team members — they’re always available, never complain, and are hyper-organized”. Ultimately, AI allows you to support your customers at all hours while meeting their accessibility needs and language of choice, allowing your team to focus on other tasks.

The name getting a lot of the attention these days is ChatGPT, but it’s a quickly growing sector with a lot of options and different companies looking to offer the latest and greatest innovation. ChatGPT was recently purchased by Microsoft and included as part of their search engine, Bing, for free.

We asked the AI chatbot on Bing how businesses can use AI and it came up with its own explanation:

“Artificial Intelligence (AI) has become an essential tool for businesses in recent years. AI can help businesses automate and optimize routine processes and tasks, which can save time and money. It can also help businesses make faster decisions based on outputs from cognitive technologies. AI can help businesses improve their productivity and operational efficiencies by reducing the time employees spend performing a task. This can lead to more work being done in less time, enhancing the company’s overall productivity.

AI can also help businesses reach a larger audience and establish long-term customer relationships. This can create customer loyalty, leading to a continuous revenue flow for the company. With time, AI is getting more sophisticated and powerful. So, it’s high time you ditch your legacy systems and integrate AI into your business operations.

However, it is important to note that there are risks associated with AI as well. Mistakes can cause massive damage to a company’s infrastructure and reputation…Cyberattacks are extremely common today, so businesses need to be aware of the vulnerability of their systems to cyberattacks.”

The availability, accessibility, and accuracy of AI is changing the business landscape. Businesses looking to tap into better use of technology can get free help from our Digital Main Street team. Get in touch with the Chamber and we’ll set you up with an expert.

Content provided by the Peterborough and the Kawarthas Chamber of Commerce.

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Voice of Business: We Need to Move Ahead Together

It was refreshing to see three local mayors having an open and candid discussion on local issues last Friday at the Chamber’s Three Mayor’s Breakfast at Lakefield College School.

The Chamber hosted the mayors of the townships of North Kawartha, Selwyn, and Douro-Dummer for a moderated discussion on local business and community issues. As part of the discussion our audience submitted a steady flow of great questions that pushed the conversation ahead on key topics.

Finding common ground

Most of us can agree on some key local business and community issues. We know our region needs more housing and at a price our local workforce can afford to rent and buy. Businesses in almost every industry are struggling to attract the skills and experience they need from the workforce and we need to get innovative with technology and how we attract and support talent. We need to cut our carbon footprint and preserve the natural environment we love about Peterborough and the Kawarthas.

The layers of government

One thing the township mayors made clear is that though they may punch above their weight, their size comes with limitations. It’s going to take all levels of government and their affiliated agencies working together to have the most effective and efficient growth.

We have quite a few layers of government locally. We have Townships, which are part of the County which surrounds the City – both of which are overseen by the Province. We have the federal government, multiple First Nations governments, and school boards. Together, we have close to 70 elected representatives in our region.

Just in terms of improving our transportation infrastructure, we have township roads, county roads, and provincial highways.

Local issues

We can’t have governments working in isolation on important and multifaceted issues. There are a variety of housing needs and different challenges across Peterborough and the Kawarthas, but we need our governments to work together to find efficiencies in the process, attract investment to our region, and collectively deal with some of the barriers.

Healthcare is largely provincial in the mandate but we have municipalities actively working to create healthcare facilities and attract medical professionals because our communities need these services to meet the needs of local residents.

There is growing discussion about regional bus service through Peterborough and the Kawarthas. We have a pilot project called The Link, which is an example of a successful partnership between the Province, Selwyn Township, Curve Lake First Nation, Community Care Peterborough, and the City of Peterborough. Hopefully this service can be expanded further to help more people get to work and appointments.

Employment lands have been an ongoing issue for a while. We are missing out on opportunities because we don’t have enough designated and serviced employment ready to go for prospective businesses to

consider for large industry opportunities. It’s unrealistic that anyone local municipality is going to be able to satisfy this need on their own. We need to move ahead on this together with a regional mindset.

Investing together

Many of these issues are intertwined. When we have attainable housing, access to healthcare, and a car-free way to get to work, we can attract more people to our workforce.

Our communities are growing. How we grow takes leadership, intentional investment, and cooperation with all levels of government.

Content provided by the Peterborough and the Kawarthas Chamber of Commerce.

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Voice of Business: Investing In Mental Health Builds Stronger Businesses

The workforce crunch has many employers looking at whatever opportunities they can to do more with less, from automation and technology to retraining and upskilling.

One area we can invest is in the mental health of our teams. The last few years have left a lot of people in a situation where they aren’t at their best. The workplace has come a long way in terms of how we talk about mental health and support workers through their journey, but there’s more progress to be made.

The Ontario Chamber of Commerce (OCC) and Medavie recently announced a new research project aimed at accelerating health and economic solutions to tackle the surge in mental health challenges since the onset of COVID-19, known as the mental health “echo pandemic.” The Peterborough and the Kawarthas Chamber of Commerce, the OCC, and many other business-focused organizations across the province are committed to supporting investment in the health and well-being of Ontarians, adding to the overall resilience of the economy.

As per the OCC:

With mental health challenges and illnesses increasingly impacting individuals and communities, the OCC recognizes the urgent need for comprehensive solutions. Through this policy project, the OCC will delve into the socioeconomic impacts of the mental health crisis, from rising health care costs to lost productivity, absenteeism, and presenteeism. The goal is to generate actionable insights and policy recommendations that can guide policymakers, businesses, and the health sector in addressing Ontario’s mental health challenges.

“Mental health is a critical component of overall health, with significant implications for individuals, businesses, and the economy,” said Rocco Rossi, President and CEO, Ontario Chamber of Commerce. “By conducting research and collaborating with experts, we aim to identify effective strategies that support mental health, promote health system resilience, and drive economic prosperity in Ontario.”

Building on our previous work to tackle the mental health action gap, the OCC is proud to have the support of Medavie, a leading health solutions partner, in this vital project. Over the next several months, the OCC will lead a series of consultations with members and mental health stakeholders to identify specific obstacles, initiatives, and policy recommendations to address mental health and addictions challenges. A policy brief will be published in Fall 2023 as part of our Policy Primer Series, with key takeaways and recommendations for government and industry.

“We’ve seen the lasting impacts the pandemic has had on the mental health of individuals and communities,” said Matthew Crossman, Vice President, Operations, Medavie Health Services. “As part of our mission to improve the wellbeing of Canadians, we focus on increasing awareness of mental health and addictions supports and services while aiming to ensure people have access to the care they need, when and where they need it.” We are proud to partner with the Ontario Chamber of Commerce on this initiative in support of the people, businesses and communities we serve.”

We are inviting businesses, organizations, and people passionate about mental health to support this new research project. We are looking to create change in the workplace and promote a supportive policy environment that prioritizes mental wellness. To learn more or get involved, contact Sara Beyer, Senior Policy Analyst with the OCC, at sarabeyer@occ.ca.

Outside of this OCC initiative, we have numerous resources in our community for people and businesses to work with to address our mental health challenges. People who are getting the support they need will be happier, more reliable, and more efficient. It’s better for our communities and families while helping local businesses thrive.

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Innovation Cluster Announces Search for New Executive Director to Succeed Interim CEO

The Innovation Cluster Peterborough and the Kawarthas have announced their search for a new Executive Director to replace Interim CEO Nicole Stephenson, who will be stepping down later this year to return to her role as the Chair of the Board of Directors.

photo courtesy of innovation cluster.

“I am proud to have served the Innovation Cluster during this transitional period. We continue to foster an environment that encourages entrepreneurship, innovation, and growth, and I am excited to see fresh leadership continue our vital work,” said Stephenson.

She is said to have been a driving force in guiding the Innovation Cluster through its transitional phase following the departure of previous CEO Michael Skinner and President John Gillis. Her leadership during this time has been invaluable as she led the organization through a new strategic direction and mindset shift.  

Now, the Innovation Cluster seeks a dynamic and experienced Executive Director to lead its community of over 100 startups, entrepreneurs, investors and partners and support them in their journey. This pivotal role involves responsibilities including strategic planning, fiscal management, stakeholder relationships, and overseeing day-to-day operations.

The successful candidate will have at least 10 years of experience in a senior leadership role, ideally as a founder, innovator, or executive, with a deep understanding of the entrepreneurial journey and success factors. Other preferred qualifications include a post-secondary degree or diploma in business, management, entrepreneurship, public policy, engineering, or a related field and a proven track record in securing funding and managing complex organizations.

“The new Executive Director will play a key role in moving the strategic vision of the Innovation Cluster forward,” Stephenson added. “We are confident that the individual selected will continue to build upon the solid foundation established and drive the Cluster to new heights."

The Board of Directors is now accepting applications for the role of Executive Director. Full job details and application instructions can be found in the job posting. The deadline for applications is Sunday, July 16.

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Voice of Business: Systemic Barriers Are An Issue For LGBTQ2+ and BIPOC Business Owners

When you think about starting a business, you likely consider many of the same factors as every other business owner; What are your goals, where should you locate, what will you offer, who will you hire? Most importantly though, you will think, how will I fund this?

It’s a question every business owner asks when planning their business. Many entrepreneurs don’t think twice about applying for grants, loans, and other sources of business funding to get started. For those who identify as LGBTQ2+ or BIPOC, however, things aren’t quite so clear. There is a problem in our business world that is systematically creating barriers for business owners that are visual minorities or openly queer; funding is just one of these barriers.

According to a study done by the Canadian Gay and Lesbian Chamber of Commerce and Deloitte, 20 per cent of the members of the LGBTQ2+ community face business scaling challenges with financing as one of the top items on their list of barriers. In the same survey, 62 per cent of respondents stated that they would not disclose their LGBTQ2+ identity in official materials or to stakeholders.

For those who are BIPOC, there is even less opportunity to hide your identity and therefore even more barriers to business. Another study conducted by The Canadian Black Chamber of Commerce found that 35 per cent of respondents never take advantage of funding programs presented, with eligibility (36 per cent), lack of time/resources (16 per cent), and less than 10 staff members (14 per cent) listed as the main reasons they never apply.

Combined, the LGBTQ2+ and BIPOC communities account for roughly 25% of the Canadian population. Together, they are huge contributors to our economic, social, and cultural societies. Preventing LGBTQ2+ and BIPOC businesses from opening or operating at their full potential impacts the community as a whole. These individuals offer so many talents, perspectives, and experiences that are not shared or experienced due to business barriers. When these groups suffer, we all do.

In order to address systemic discrimination, there are many things that need to occur. Two main objectives could be:

  • Ensuring that start-up funding is accessible and equitable

  • Providing more mentorship opportunities to LGBTQ2+ and BIPOC communities

What can small business owners do?

  • Promote diversity in your workplace

    • The next time you’re hiring, consider a candidate that falls into a marginalized group. Contact organizations like The New Canadian Centre, Trent Queer Collective, Curve Lake First Nations Employment Resource Centre, or the Nogojiwanong Friendship Centre to connect to candidates searching for local employment.

  • Address your own (un)conscious biases

    • Take a moment to reflect internally and address any race, ethnicity, age, gender, sexual identity and ability biases. Shift your perspective and look at things through their lens.

    • Practice mindfulness. Once you identify your biases, be more mindful in your decisions and thoughts.

  • Provide resources

    • Don’t just say you're inclusive; provide the resources to BE inclusive. Set a workplace discrimination policy that honours all races, religions, and identities and enforce it with your team. ○ Attend diversity training. We recommend EQU for DEI training and support.

June is Pride Month and National Indigenous History Month in Canada. Now is the perfect time to unite with members of the LGBTQ2+ or BIPOC groups and declare yourself an active ally. We encourage you to take the next few weeks to learn, grow, and install a plan in your business to become more inclusive.

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