While the listener isn’t there to step in and solve the caller’s issue, listeners do give callers renewed courage to live and cope with personal problems and often refer them to community agencies for further assistance.
Who exactly are these listeners? They’re anonymous volunteers from all walks of life in our community. There is no special occupation, gender, or age which guarantees success as a volunteer, but a desire to listen with empathy and without judgement is front and centre when it comes to giving callers a positive experience when they reach out to Telecare.